The Greatest Guide To empire todayThe carpet however is just not completed. The installers came out late while in the day they were being scheduled and arrived with the incorrect carpet and never more than enough of it. We had to obtain comprehensive conversations with A lot of people from Empire to get the proper carpet and An additional installation day.
Just after 5 calls to Empire, They may be struggling to receive a hold with the installers!! What sort of installers do they hire hat they will’t find them! You beater feel that I am filing a criticism with the BBB. Atrocious practical experience!
We’re let down to listen to that your carpet isn't meeting your expectations. We know that we’ve been working with you with regard to the problems, and we’ll be in touch with you shortly to continue focusing on a resolution.
Please Call us at customersupport@ empire-today.com with both equally your Get in touch with and get data. We anticipate hearing from you.
Save the response from the Customer care Section apologizing. This means nothing at all. Your phrase is worthless. Your company’s values and ethics are pathetic. In case you certainly cared you’d post a contact number and e mail deal with for your leadership of the corporation. However, you don’t. That claims a great deal.
Thank you for producing us aware about your practical experience. We’re disappointed to listen to that there was a miscommunication relating to your account balance, and we’d choose to make this ideal.
In actual fact, I have called her at least 50 situations throughout the last year and he or she Never ever has picked up her cellphone, almost everything goes to e mail. I have left 5 messages stating we do not will need to debate my credit rating, just credit rating it to my Empire Wells Fargo account. Which has not happened.
At times they “see” the payment, from time to time they don’t. I’m told two various things by two different individuals, and they are harassing me for payments they’ve had for months. It’s like no one is talking to one another. I warranty I will never use them all over again, and I’ll tell Anyone I'm sure to not also. So discouraged and irritated at this case. I must have just absent to Lowe’s or House Depot…not less than they appear to have the ability to Identify my buy consistently….strangest, most frustrating matter I’ve encountered as a house proprietor….by no means again.
As I have said on my voice information to you, That is our house and we want to experience respected and valued in our house. The straightforward detail as replacing carpet should really greatly enhance a person’s comfort and ease and satisfaction inside their home.
I really woukd like a connect with from a senior executive which will make selections properly. I’m just inquiring to generally be handled with and fullfill your contract. If I broke my settlement no one would stand for it. This is really a Awful way to deal with your clients.
She explained to us that she would need to get gross sales to return out and measure the rooms making sure that they may care for this abruptly. Up to now not a soul has named us to have that performed. I have named Kayla numerous moments due to the fact then requesting her to only come out and do the warranty assert rather than be worried about another rooms. She hasn't however known as us back and it is getting particularly previous And that i wish to get this looked after as quickly as possible. Be sure to get in touch with me at (205) 566-XXXXX to take care of this.
Last but not least we related, I timetable the entire substitution for November six, 2017. I asked for a different installer not Miguel. Kim ordered the first amount/footage of flooring and subfloor products to get sent Using the installers.
We’ve read through your write-up, and we’re unhappy to listen to that the concerns haven't been answered. We’ll be in touch with you more info Soon to learn more, and start focusing on a resolution.
The Installation Supervisor (IM) manages the installation system for in-residence and organization-to-company flooring and window therapy (wherever relevant) installations from insuring supplies check here are offered and selected for the project and assigning the perform to a professional impartial installer contractor by means of job completion.